1- Be someone who listens. It doesn't mean you have to know all the answers.
2- Be comfortable with silence.
3- Be action based. Follow up on what you have promised.
4- Avoid being judgmental or trivializing the problem.
5- Don't offer solutions too quickly and don't tell them not to cry.
** x ingat dh copy bnda ni kat mana.. dh lama ada dan sentiasa menjadi rujukan.. tq~
**awk..sy sentiasa buat yg no2 tuh *_*
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